We are currently investigating this incident.
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Cybersource continues to investigate the issue that is affecting the Business Center We appreciate your patience as we work urgently to implement a mitigation. <b>Impact:</b> Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. <b>Reported Start Time:</b> 2 February 2026 <b>Next Update:</b> As Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> EPS-36211
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Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
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Standard Bank EFT payments on both systems are available though degraded.
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Monitors
Xero syncs foreign currency payments and refunds in the base currency value without applying any conversion
Cin7
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NetSuite
StatusGator