We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We appreciate your patience as we work to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD
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We are investigating reports of some merchants seeing their Orders page stuck in loading state. Our engineering team is working to restore full functionality
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The charity donation page has been disabled. Donations to NPO's are still available via the relevant merchant integrations.
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A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 1 PM ET, 9 Apr 2026. Please continue to reference this page for updates.
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